FAQ's

Frequently Asked Questions

About Majestic Gems

What is Majestic Gems?

Majestic Gems is a Pakistan-based online jewelry store offering elegant and affordable jewelry pieces designed for everyday wear, gifting, and special occasions.

What type of jewelry do you sell?

We offer a selection of:

Bracelets
Rings
Earrings
Necklaces
New arrivals
Selected seasonal and special collections

Where is Majestic Gems located?

Majestic Gems currently operates online and serves customers across Pakistan.

Products & Quality

What materials are your jewelry pieces made from?

Materials vary by product. Each product page will specify the applicable material and important product details.

Selected pieces are made from stainless steel and are designed to be tarnish resistant and suitable for everyday wear.

Is your jewelry tarnish resistant?

Selected stainless-steel pieces are designed to be tarnish resistant. However, the longevity of any jewelry piece depends on how it is worn, stored, and cared for.

We recommend avoiding unnecessary exposure to perfumes, chemicals, excessive moisture, and harsh cleaning products.

Is your jewelry safe for sensitive skin?

Product materials vary, so please check the individual product description for material information before purchasing.

If you have particularly sensitive skin or known metal allergies, we recommend reviewing the materials carefully before placing an order.

Will the jewelry look exactly like the photos?

We make every effort to photograph our products accurately. However, slight differences in color, finish, size, or appearance may occur because of lighting, photography, and individual screen settings.

Orders

How can I place an order?

Simply:

Choose your desired product.
Select the available options, if applicable.
Add the item to your cart.
Proceed to checkout.
Enter your delivery information.
Select your available payment method.
Confirm your order.

You will receive order confirmation using the contact information provided during checkout.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available for eligible orders within Pakistan.

Availability may depend on the delivery location and other order conditions.

Will you contact me to confirm my COD order?

For some COD orders, we may contact you by phone or through the contact information provided to confirm your order before dispatch.

Shipping & Delivery

Do you ship across Pakistan?

Yes. Majestic Gems currently delivers orders across Pakistan.

How long does delivery take?

Delivery times depend on your location and the courier service used.

Your estimated delivery timeframe will be communicated during the ordering process or through our Shipping Policy.

Is shipping free?

Our website may offer free-shipping promotions or free shipping subject to specific conditions.

Any applicable shipping charges or free-shipping conditions will be shown during checkout or communicated before order confirmation.

How can I track my order?

When tracking is available, we may provide tracking information through the phone number or email address associated with your order.

What if I am not available when the courier arrives?

The courier may attempt delivery again depending on its delivery procedures.

Please make sure the phone number and delivery address provided with your order are accurate and that someone is available to receive the package.

What if my order is delayed?

If your order has not arrived within the expected delivery timeframe, contact us and provide your order number.

We will help investigate the shipment with the relevant courier.

Returns & Exchanges

Can I return or exchange my jewelry?

Eligible products may be returned or exchanged according to our Refund & Exchange Policy.

Please review the policy before sending any item back.

How long do I have to request a return?

Our return period will be stated in our Refund & Exchange Policy.

Recommended policy: 7 days from delivery, subject to the applicable conditions.

What condition must the jewelry be in for a return?

Returned jewelry should generally be:

Unworn
Unused
Undamaged
In its original condition
In its original packaging
Accompanied by applicable tags, cards, or accessories

Can I return jewelry that I have already worn?

Generally, no.

For hygiene, quality-control, and resale reasons, worn or damaged jewelry may not be eligible for return or exchange.

What if I receive a damaged or incorrect item?

Please provide your order number along with clear photographs or videos of the product and packaging.

We will review the issue and determine the appropriate resolution.

How do I request a return?

hello@majesticgems.pk

Please include:

Order number
Your name
Product name
Reason for the return
Photos/videos where applicable

Please do not send the product back before receiving return instructions from Majestic Gems.

Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Depending on your location and order, this may include Cash on Delivery and other payment options supported by Majestic Gems.

Are my payment details secure?

Payments are processed through applicable payment providers and Shopify's ecommerce infrastructure.

Majestic Gems does not need to store your complete payment card details.

Jewelry Care

How should I take care of my jewelry?

To help maintain the appearance of your jewelry:

Keep it away from perfumes and harsh chemicals.
Avoid unnecessary exposure to water and moisture.
Remove jewelry before swimming or bathing.
Avoid sleeping while wearing delicate pieces.
Store jewelry in a clean, dry place.
Keep pieces separated to reduce scratching and tangling.
Gently clean them with a soft, dry cloth when appropriate.

Can I wear my jewelry every day?

Selected pieces are designed for everyday wear. However, proper care will help maintain their appearance and finish for longer.

Always follow the care recommendations provided with the specific product where available.

Contact & Support

How can I contact Majestic Gems?

You can contact us at:

Email: hello@majesticgems.pk

You can also use the contact form available on our website.

Where can I follow Majestic Gems?

Follow Majestic Gems on our official social-media channels for:

New arrivals
Jewelry styling
Product launches
Special offers
Brand updates

We'll add the official social-media links to the website once those accounts are finalized.