Refund Policy

Refund & Exchange Policy

 

At Majestic Gems, we want you to be happy with your purchase.

Please read the following policy carefully before placing your order.

1. Return Window

Customers may request a return or exchange within 7 days of receiving their order.

The return request must be submitted within the applicable return period.

We should decide the exact number before publishing this page. My recommendation for Majestic Gems is 7 days, provided the product is eligible.

2. Eligible Returns

To be eligible for a return or exchange, the item must:

  • Be unused
  • Be unworn
  • Be in its original condition
  • Include the original packaging
  • Include any applicable tags, cards, or accessories
  • Not show signs of damage or misuse

Jewelry that has been worn, altered, damaged, scratched, or exposed to chemicals may not qualify for return.

3. Non-Returnable Situations

A return may not be accepted if:

  • The item has been worn
  • The item has been damaged by the customer
  • The item has been altered
  • The item is missing original packaging
  • The item shows signs of misuse
  • The return request is submitted outside the applicable return period
  • The item was purchased during a sale or special promotion identified as non-returnable

4. Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item
  • A missing item

please contact us as soon as possible after delivery.

We may request photographs or videos showing the product and packaging so that we can investigate the issue.

If the issue is confirmed to be our responsibility, we will determine the appropriate resolution, which may include replacement, exchange, store credit, or refund.

5. Change of Mind

If you simply change your mind after receiving an order, eligibility for return or exchange will depend on the conditions stated in this policy.

Return shipping costs for change-of-mind returns may be the customer's responsibility.

We should finalize this rule before publishing.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item received from Majestic Gems.

The exact return-shipping procedure will be communicated when your return request is approved.

7. Refunds

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed using the applicable refund method.

For Cash on Delivery orders, refund arrangements may require additional information from the customer.

8. Processing Time

Refund processing times may vary depending on the refund method and payment provider.

Courier transit time for returned products is separate from the refund-processing period.

9. Exchanges

If an exchange is approved, availability of the requested replacement product is subject to stock availability.

If the requested product is unavailable, we may offer an alternative resolution.

10. How to Request a Return

To request a return or exchange, contact:

Email: hello@majesticgems.pk

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos/videos where applicable

Do not send an item back before receiving return instructions from Majestic Gems.

11. Contact

For questions about returns, exchanges, or refunds:

Majestic Gems
Pakistan
Email: hello@majesticgems.pk