Shipping Policy

Shipping Policy

 

Majestic Gems currently delivers orders within Pakistan.

We work with courier and delivery partners to deliver your jewelry safely and efficiently.

1. Delivery Area

We currently ship to addresses within Pakistan.

Some remote or restricted areas may have different delivery availability or delivery times.

2. Shipping Charges

Shipping charges will be displayed during checkout or communicated before order confirmation, depending on the payment and ordering method.

We should finalize the exact shipping charge/free-shipping threshold before publishing this policy.

Our current website messaging can promote:

FREE SHIPPING ALL OVER PAKISTAN

only once we confirm that this is the actual shipping policy for every order.

3. Estimated Delivery Time

Estimated delivery:

Major cities: [INSERT ESTIMATED TIME]

Other areas: [INSERT ESTIMATED TIME]

Delivery estimates are not guaranteed and may be affected by:

  • Courier delays
  • Weather
  • Public holidays
  • High order volumes
  • Incorrect/incomplete addresses
  • Unexpected logistical issues
  • Events outside our control

4. Order Processing

Orders are normally processed after successful order confirmation.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

Processing time may vary during:

  • Sales
  • Promotions
  • New collection launches
  • Public holidays
  • High-volume periods

5. Accurate Delivery Information

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • House/building information
  • Street/area
  • City
  • Other information required for successful delivery

Majestic Gems is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

6. Courier Delivery

Once an order has been handed to the courier, delivery is subject to the courier's operational schedule.

If the courier attempts delivery and the customer is unavailable, additional delivery attempts or charges may apply depending on the courier's policies.

7. Tracking

Where tracking is available, customers may receive tracking information through the contact details provided with their order.

Tracking availability may vary depending on the courier service used.

8. Delayed Orders

If your order has not arrived within the expected delivery period, please contact us.

We will work with the relevant courier partner to investigate the shipment.

9. Damaged Package

If your package appears seriously damaged when delivered, please contact Majestic Gems as soon as possible and provide photographs/videos of the package and product.

This will help us investigate the issue with the courier.

10. Contact Us

For shipping questions or assistance with an existing order:

Majestic Gems
Pakistan
Email: hello@majesticgems.pk