Privacy Policy

At Majestic Gems, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our store.

This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website and services.

1. Information We Collect

When you visit or purchase from Majestic Gems, we may collect information such as:

Your name
Delivery address
Billing information
Phone number
Email address
Order details
Payment-related information
Information you provide when contacting customer support
Website usage and device information

Payment information may be processed securely through our payment providers. Majestic Gems does not need to store your complete payment card details.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Deliver your purchases
Contact you regarding your order
Provide customer support
Process returns, exchanges, or refunds
Improve our products, website, and services
Send marketing communications when you have opted to receive them
Prevent fraud and protect the security of our store
Comply with applicable legal requirements

3. Order Information

When you place an order, we need certain information to process and deliver it successfully.

This may include your:

Full name
Phone number
Email address
Delivery address
Order information
Payment or payment-method information

We only use this information for legitimate business purposes connected with your order and customer relationship.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant functionality.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

Shopify and related ecommerce services
Payment providers
Delivery and courier companies
Website and technology service providers
Marketing or analytics providers, where applicable

We do not sell your personal information as a product.

Information may also be disclosed when required by law or when necessary to protect our rights, customers, business, or website.

6. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

New arrivals
Collections
Promotions
Special offers
Brand updates

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication.

8. Third-Party Services

Our website may contain links or integrations provided by third parties.

Majestic Gems is not responsible for the privacy practices of websites or services that we do not operate. We recommend reviewing the privacy policies of those third parties.

9. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required.

10. Your Information

If you have questions about the personal information we hold about you, or wish to request access, correction, or deletion where applicable, please contact us.

Email: hello@majesticgems.pk

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

Majestic Gems
Pakistan
Email: hello@majesticgems.pk